Galactica Care

The work doesn't end at handover.

Galactica Care is the group's service and maintenance framework — the formal side of the long-term partnership. Every system we install, we look after: one team who already knows the home, one number to call, one standard held for as long as you own it.

Why Care exists

We don't close a project and disappear.

For a home of this kind, handover is the start of the relationship, not the end of the job. At its heart Care is proactive: where a system is monitored, the majority of issues are found and resolved before they ever reach you — and for the home as a whole, one team who already knows it answers on a single number. For the clients who have been with us longest, it is the relationship they have always had, now with a name and a structure behind it.

Three levels of care

Care comes in three levels.

The same idea at three scales — from a single system kept in good health, to one agreement that covers the entire home. Each is a clear step up from the one before.

Per system
Essential
We're here when you need us.
  • Reactive support for every system we installed and integrated — always at the end of the phone.
  • The annual service that keeps each system efficient and within manufacturer warranty.
  • Existing Innovation clients keep the no-fee reactive support they've always had — now formally part of Care.
The floor beneath every Galactica relationship.
Per system
Active
We look after it, so you don't have to think about it.
  • Proactive monitoring through our own platform — most faults caught and resolved before you notice.
  • Scheduled health visits on a guaranteed cadence: firmware, configuration, failover and hardware.
  • A defined response time, priority handling, and a maintained record of the system.
Quiet assurance that the system simply works.
Whole home
Signature
One contract for your whole home.
  • For a home where every system is Galactica, across more than one company.
  • Separate plans consolidated into one: a single contract, a single renewal, one relationship.
  • A single guarantee — measured against the home working, not one system at a time.
The whole home, held as one.
Signature

One home. One contract. One team accountable for all of it.

Signature is the group-level tier, and the reason Galactica is built the way it is. When every system in a home is ours, there are no seams to disclaim and no hand-offs between trades — so the whole estate can sit under a single agreement, with one party answerable for every layer of it. Because consolidation is the point, Signature is offered at no premium over the separate plans it replaces.

A single whole-home guarantee
The commitment is to the home working — not to each system in isolation. One agreement covers the lot.
End-to-end ownership
One number, one team accountable for every system, with no third-party hand-offs — because everything is Galactica.
An annual whole-estate review
Every system assessed together once a year, with upgrades and end-of-life sequenced across the home as one plan.
Where to start

Care for one system, or all of them.

Essential and Active are arranged with each company, for the systems it installed — Innovation and Comfort today, Protection as it comes online. Signature brings them together at group level, once a home is entirely Galactica. Wherever you begin, it's the same team and the same standard.

Contact

Let's talk about looking after your home.

Whether you have one Galactica system or several, we'll find the right level of care for it. Every enquiry is handled personally, and in confidence.

Make an enquiry

or write to hello@galactica.je